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Support Team – Customer Service

Reference: ST-LM

Hours: 8am to 4pm Monday, with the possibility of additional cover hours available as required.

Hourly rate: £9.00 per hour

Location: Letchworth, SG6

Contract type: Permanent

Description:

Role Summary:

The primary function is to provide administrative support to the Meals team basis, to ensure the smooth running of HILS’ meals services at Letchworth site. The role will require someone who enjoys supporting others and is available to work every Monday and as needed by the team, to cover absences and holiday cover on weekdays. This will mainly be our popular meals on wheels, but will also include administration of the ‘emergency food and grocery pack’ scheme. The successful post-holder will be expected to offer excellent customer service to internal and external parties, ensuring clients’ safety and wellbeing is priority.

Principle Responsibilities:

• Check emails and telephone messages for any new referrals and action all referrals and queries immediately • Deal with all enquiries and post efficiently and effectively, delivering a caring and conscientious service is delivered. • Update client data on the SMARTT system regularly, ensuring this reflects clients’ needs. • Send out new menus to clients and process menus on the SMARTT client data base when required, changing meals as required. • Deal with ‘No replies’ by following the ‘No reply’ procedure to ensure clients welfare is priority. • Report any safeguarding issues to your Team Leader, or the Safeguarding lead if appropriate. • Ensure financial processes are followed, including enter cheque payments received from clients onto the SMARTT system and following HILS banking process; administer the direct debit system; take card payments over the phone and process. • Action compliments and complaints as and when required • Send out annual client questionnaires and assist with their uploading • Cover delivery rounds as and when required • To adhere to HILS’ ‘clear desk’ policy • To participate in staff meetings and attend any training as required • To ensure that you conduct yourself in accordance with your responsibilities under the Health and Safety at Work act 1974 • To ensure compliance with the Food Safety Act 1995 and any subsequent amendments and all other relevant Food Hygiene legislation and guidelines.

How to Apply:

To apply for any role, please download our job application and (optional) equal opportunities monitoring forms (quoting the job number as detailed above) and e-mail your completed versions to jobs@hertsindependentliving.org, or post to: Human Resources, Hertfordshire Independent Living Service, Unit 16-18, Green Lane One, Blackhorse Road, Letchworth, SG6 1HB. We do not accept CVs.

Community Meals on Wheels Driver - Hertfordshire

Reference: CTM-H

Hours: We are currently recruiting for team members to support in the operations of our meals service between the hours of 11am until 2pm, with some flexibility to work after 2pm in the event of unexpected delays

Hourly rate: £9.00 per hour (weekdays) and £9.75 per hour (weekends)

Location: Letchworth, Ware, Hemel Hempstead and St Albans

Contract type: Each site has a range of contracts available. Please outline your availability in your application.

Description:

Are you a caring, compassionate individual? Would you like to make a difference in your local community?

If so, come and join our team! Hertfordshire Independent Living Service (HILS) and London Independent Living Service (LILS) are both recruiting. We are a not-for-profit social enterprise which delivers meals on wheels and other independent living support to vulnerable people in their own homes.

You will be provided with a free uniform and use of a work vehicle for the delivery period.

Hours of work is from 11am-2pm. Please be aware that most jobs will require weekend working, as we run a 365 day service.

Our Community Meals on Wheels Drivers are responsible for delivering hot meals to vulnerable, disabled, and elderly clients across Hertfordshire and London. We are looking for our drivers to be reliable team players, who are caring and able to communicate easily with vulnerable clients.

Please direct all questions to hr@hertsindependentliving.org or call 01462 600480

How to Apply:

To apply for any role, please download our job application and (optional) equal opportunities monitoring forms (quoting the job number as detailed above) and e-mail your completed versions to jobs@hertsindependentliving.org, or post to: Human Resources, Hertfordshire Independent Living Service, Unit 16-18, Green Lane One, Blackhorse Road, Letchworth, SG6 1HB. We do not accept CVs.

Community Meals Driver- LILS

Reference: LILS Driver

Hours: Zero Hours

Hourly rate: 9.75

Location: Camden, NW1 7HE

Contract type: Fixed Term Until 30th September 2020

Description:

Are you a caring, compassionate individual? Would you like to make a difference in your local community?

If so, come and join our team- London Independent Living Service (LILS) are recruiting. We are a not-for-profit social enterprise which delivers meals on wheels and other independent living support to vulnerable people in their own homes.

You will be provided with a free uniform and use of a work vehicle for the delivery period.

Hours of work is from 11am-2pm. Please be aware that most jobs will require weekend working, as we run a 365 day service.

Our Community Meals on Wheels Drivers are responsible for delivering hot meals to vulnerable, disabled, and elderly clients across Hertfordshire and London. We are looking for our drivers to be reliable team players, who are caring and able to communicate easily with vulnerable clients.

For full details please read the job description attached.

Please direct all questions to hr@hertsindependentliving.org or call 01462 600480.

How to Apply:

To apply for any role, please download our job application and (optional) equal opportunities monitoring forms (quoting the job number as detailed above) and e-mail your completed versions to jobs@hertsindependentliving.org, or post to: Human Resources, Hertfordshire Independent Living Service, Unit 16-18, Green Lane One, Blackhorse Road, Letchworth, SG6 1HB. We do not accept CVs